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Have Push Pull Service Questions?


  • Is BABS part of Waste Management?
  • Do you rent dumpster bins?
  • What is push pull service?
  • Why would I need push pull service?
  • Am I getting charged for push pull service by my local garbage company?
  • What does your push pull service cover?
  • What is your service coverage area?
  • What types of properties and clients do you service?
  • What days do you provide push pull service?
  • Do I need to sign a long-term commitment?
  • Will my waste and recycling bins be pulled out on time?
  • My bins are located on a hill. How do you keep them from rolling away?
  • What if there isn’t room on the curb for my bin?
  • How long do bins sit out after collection service has occurred?
  • What happens if the waste hauler misses a pickup?
  • Can I request a trash cleanup separate or different service separately from push & pull service?
  • Can I request a junk hauling or apartment junk removal if I’m not a current client?
  • Are there any items that you won’t remove during a junk hauling?
  • What type of pressure washing do you offer?
  • Do you clean out the inside of bins?
  • How many people are on the Bay Area Bin Support staff?
  • Are you covered by insurance?
  • What is your safety policy?
  • Are there limits on the size of the property or business for push pull service?
  • Do you provide temporary service?
  • Do you have to sign-up all 3 commodities for push & pull service or can you just sign up for 1?
  • How do I set up service?
  • What are other benefits of hiring Bay Area Bin Support?
  • What forms of payment do you accept?
  • Do you service short-term rentals or single-family homes?
Is BABS part of Waste Management?

No, Bay Area Bin Support is not affiliated with Waste Management, Cal Waste Solutions, or any other refuse hauler. We are independently owned and operated. We provide waste maintenance services but we do not provide refuse collection service at this time.

Do you rent dumpster bins?

Not at this time. We push and pull dumpsters that are already onsite to the curb for regular, weekly collection service. Bay Area Bin Support does not provide dumpsters for rent yet.

What is push pull service?

Push pull service is the manual labor of bringing trash, recycle, and compost containers of all sizes out to the curb for daily or weekly collection service by the local garbage company. After the bins are emptied, our crew returns to your property to push the bins back to their proper storage location. Bay Area Bin Support provides push pull service for the following size containers: 1-cubic yard, 1.5-cubic yard, 2-cubic yard, 3-cubic yard and 4-cubic yard dumpster bins, compactor bins and 20-gallon, 32-gallon, 64-gallon and 96-gallon carts. Our 2-person teams will pull out bins from trash enclosures, parking garages, the back and side of buildings and anywhere else the bins are stored and bring them out to the curb.

Clients of large multifamily and business properties no longer have to worry about asking tenants or employees to bring out heavy waste containers on garbage day.

Push pull fees (sometimes called distance or elevation fees) are an additional line-item fee charged by local garbage companies in addition to collection service. The service can be outsourced to an independent vendor such as Bay Area Bin Support. Push and pull service was once included as part of regular garbage and recycle collection, but in recent years has become an expensive additional fee. That additional fee can be very costly in some cities—as much as almost $1,000 per bin per month in some instances when the bins are located over 100 feet. Bay Area Bin Support was founded in June 2015 to give people a less expensive alternative to the expensive distance fees. The number one reason clients hire Bay Area Bin Support for push pull service is to save money on their garbage bill.

Why would I need push pull service?

Clients hire Bay Area Bin Support for several reasons: to save on overall garbage costs, to reduce liability and potential injuries asking staff or tenants to bring out the bins, to avoid having bins outside all night, and in cases where other waste management options have been inconsistent or unreliable. We are a reliable and professional service that will have your bins out to the curb consistently and safely on a daily or weekly basis and then returned without you having to worry about staff injuries, timing, missed pick-ups, overflow, messy trash enclosures and any other issues that come up and take up valuable time.

We have been told by our Property Manager clients many times that they spend way too much time having to deal with garbage issues for their properties. The waste management professionals at Bay Area Bin Support have extensive background and experience in how to get waste issues solved so that our clients don’t have to spend time figuring it out.

Am I getting charged for push pull service by my local garbage company?

You might be experiencing expensive push pull fees on your bill, and we can help you figure out the additional fees if you are uncertain. Different garbage companies in different cities might refer to push pull fees by different names – backyard fees, distance fees, elevation fees, etc. Send us your bill and we can help you figure out if you are being charged and where we can help you save.

What does your push pull service cover?

Our same-day service includes pulling your bins and containers out to the curb quietly and safely in the early morning hours so they are ready for garbage or recycle collection service. Once the bins have been emptied, we return them to their original storage location – usually within a few short hours. Bay Area Bin Support helps properties keep their dumpster areas clean and free of excess garbage and debris that didn’t make it into the bins. We sweep and clean the dumpster area and keep it as tidy as possible. We will close your garbage chutes while the bins are out on the curb and open them back up once the bins are back in place. Having a problem with garbage contamination in the recycle or compost bins? Our team can post signage to help tenants understand how to dispose items correctly in each bin.

We also work to redistribute or push down excess garbage as much as possible to help you avoid overflow or overage fees on your garbage bill. If there are any issues with your bins, we will let you know right away along with a recommended solution. We monitor usage levels, overflow, late pick-ups, damaged bins and we make sure to communicate with our clients regarding any issues on their properties as it relates to waste collection.

What is your service coverage area?

Bay Area Bin Support is quickly expanding. We are actively serving the following Bay Area Counties: Alameda, Contra Costa, San Mateo, Santa Clara and San Francisco.

Current cities served: Alameda, Albany, Antioch, Berkeley, Castro Valley, Concord, Dublin, El Cerrito, Emeryville, Foster City, Fremont, Hayward, Lafayette, Livermore, Mountain View, Newark, Oakland, Pacifica, Palo Alto, Pleasanton, Redwood City, Richmond, San Francisco, San Jose, San Leandro, San Mateo, San Ramon, Santa Clara, Union City, Vallejo, and Walnut Creek.

Don’t see your city listed? Call us at 1-888-920-3467 to find out if we can provide service in your area.

What types of properties and clients do you service?

We provide waste maintenance services for a large range of properties and clients. We service small to large multifamily properties, commercial properties, hotels, apartment communities, luxury developments, medical facilities, gyms, restaurants, coffee shops, shopping centers and more. Our clients include property managers, landlords, multifamily property owners, HOA boards, small business owners, locally and nationally owned organizations and non-profit organizations.

What days do you provide push pull service?

We service properties 7 days a week, including holidays. We work on any day that your local garbage company is operating. We have crews out on the field every day of the week and throughout the weekend.

Do I need to sign a long-term commitment?

No, you do not have to make a long-term commitment and can cancel service at any time.

Will my waste and recycling bins be pulled out on time?

Yes! Our crews start pushing out bins at 3:00 am – long before the first garbage pick-ups begin. We have built an entire service around making sure that bins are curbside and ready for collection service on time. As soon as you sign up for Bay Area Bin Support, we will determine the approximate pick-up time at your property. We are continuously optimizing our route schedules to minimize the time that bins are out on the curb.

If we miss the pick-up time, we will cover the missed pick-up fee and/or coordinate a recovery pickup. But we are proud to say that in the hundreds of push/pulls done each day, missed pick-ups are an extremely rare occurrence for our clients.

We are also very mindful of working as quietly as possible so we do not disturb sleeping tenants. As a company policy, Bay Area Bin Support does not pull the bins out to the curb the night before collection service unless specifically requested by a client. We do this in an effort to avoid illegal dumping which could lead to overage fees or scavenging which can cause an unsightly mess in front of your property.

My bins are located on a hill. How do you keep them from rolling away?

Bay Area Bin Support is experienced in push pull services at properties with limited curb space. Prior to starting service, we will conduct a site visit to identify the bin placement location and troubleshoot with our clients in the event of limited curb space. We are usually able to provide a safe solution to this problem.

What if there isn’t room on the curb for my bin?

Bay Area Bin Support is experienced in push pull services at properties with limited curb space. If there is an issue with curb space, our teams communicate with the local garbage or recycle drivers for a just-in-time coordination that produces a safe and seamless handoff of the bins.

How long do bins sit out after collection service has occurred?

We typically return the bins to their storage location within a few hours or less depending on how fast hauler collection occurs. Sometimes bins are pulled out and pushed back before tenants have even left for work in the morning.

What happens if the waste hauler misses a pickup?

The Bay Area Bin Support field technicians will promptly notify our office who will then call the hauler on your behalf to inquire on the status of the pickup and/or report the missed pickup. We will then report our findings and the scheduled recovery date/time to our clients. Bay Area Bin Support will push the bins back inside for the evening and bring back out on the scheduled recovery date. Our job isn’t finished until your bins have been serviced and placed back.

Can I request a trash cleanup separate or different service separately from push & pull service?

Yes. You can request any of our services a la carte. We can customize service for each client or property.

Can I request a junk hauling or apartment junk removal if I’m not a current client?

Yes, if you are a property manager or owner of a multifamily or commercial property, we can help you get rid of junk. Take a photo and email it to customerservice@bayareabinsupport.com. We will send you a formal estimate and take it from there!

Are there any items that you won’t remove during a junk hauling?

Bay Area Bin Support will not remove any hazardous materials including paint, auto fluids, cleaners, biohazard. We also will not remove any treated wood, asbestos and certain construction materials. For proper disposal of hazardous materials, visit https://www.stopwaste.org/at-home/household-hazardous-waste or contact the local household hazardous waste drop-off facility in your city or county.

What type of pressure washing do you offer?

We provide pressure washing service for any trash area such as trash enclosures or trash rooms and immediately surrounding area. Our 245-gallonwater tank allows us to provide our own water source in order to get the job done efficiently. Mounted on our truck beds, we are able to access difficult-to-reach locations or properties with multiple trash enclosures spread out across the community. Our 4.0GPM, 4,000 PSI, hot water, commercial pressure washer is ideal for concrete surfaces and cutting through the most challenging surfaces with great efficiency.

PLEASE NOTE: We do not outsource our pressure washing service to a third party.

Do you clean out the inside of bins?

We clean and power wash exteriors only, trash enclosure floors, trash rooms, chute rooms, and immediately surrounding trash areas.

How many people are on the Bay Area Bin Support staff?

Our team of 25+ employees is quickly growing. We have multiple two-person teams providing push and pull services on daily routes throughout the Bay Area. Our team includes a morning and afternoon route manager who monitor routes continuously throughout the day. Our office team and client concierge team is available to help our clients for any questions or concerns that arise. Your property will always be serviced by a two-person team and customer service is available 7 days per week.

Are you covered by insurance?

Yes, Bay Area Bin Support has full insurance coverage and will provide proof of coverage upon request. Our coverage includes commercial auto, workers compensation, and general liability coverage. All Bay Area Bin Support staff are full-time employees covered under Worker’s Comp. We do not sub-contract or use independent contractors.

What is your safety policy?

We take safety seriously. The company provides regularly scheduled safety meetings and on-going training. Safety training is a regular part of our hiring process.

All Bay Area Bin Support must always wear high-visibility uniforms while providing service to our clients. Our uniforms clearly display our logo for tenants/residents to properly identify them. Our field technicians will arrive at your property in clearly marked Bay Area Bin Support vehicles, our trucks are equipped with inward/outward facing vehicle dashcams, our field technicians have proper shoes, gloves, headlamps, PPE’s and other safety apparel as needed for each job.

As part of our safety guidelines, we also strive to keep our clients’ properties safe and secure. We immediately report any malfunctioning doors/gates/garages or if we arrive on a property and anything is found open. Technicians must ensure that a property is closed and secured before leaving the property.

Are there limits on the size of the property or business for push pull service?

We can scale according to your service needs. We service 40+ acre apartment communities, large shopping centers, 120+ unit buildings to smaller fourplexes and even duplexes. No job is too big or too small for our team. We currently service the full portfolio for several management companies. References are available upon request.

Do you provide temporary service?

Yes. On occasion, your tenant or maintenance staff who usually does your push & pull might need to take time off. BABS can provide temporary service for a few short weeks or months.

Do you have to sign-up all 3 commodities for push & pull service or can you just sign up for 1?

Yes, you can sign up for just 1 service. We can service your trash, recycle, or compost. You do not need to sign up all 3.

How do I set up service?

The first step is to call us at 1-888-920-2467 to set up a free site visit. We will come to your property for a quick visit to assess the bin location, quantity, size of bins and access to the curb. Our office will prepare a free estimate for your review. If you decide to move forward with service, we can start as soon as your next service day.

What are other benefits of hiring Bay Area Bin Support?

The biggest benefit of hiring Bay Area Bin Support is having one very professional vendor for all your waste maintenance needs. With one easy phone call or email, you can schedule any trash service needed on your property. We also have a huge team so there is always someone available for you as things unexpectedly come up on the field and in the office. We make sure to offer continuous coverage throughout the day and evening. The company was co-founded by a former garbage man who truly understands the logistics of trash collection, potential issues, and gaps in service and how to make it work for clients. We are here to make your life as a property manager or owner easier. We operate with a safety-first approach and believe in providing a personalized approach to every property and client we serve. Our goal is to provide a hassle-free, easy, efficient, and exceptional service.

When you hire Bay Area Bin Support, you are also supporting a woman-owned, minority-owned, local Bay Area certified small business.

What forms of payment do you accept?

For your convenience, payments can be made online. We accept bank issued debit and credit cards: Visa, MasterCard, American Express, Discover. We also accept PayPal, checks, money orders or bank transfers. We do not accept cash payments. We also offer monthly autopay.

Do you service short-term rentals or single-family homes?

Please call our office at 1-888-920-2467 to discuss options for short-term rental or single family homes.



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754 Whitney Street
San Leandro, CA 94577
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55 Santa Clara Avenue, Suite 140
Oakland, CA 94610

1-888-920-2467
customerservice@bayareabinsupport.com

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Across the Bay Area

We proudly serve our partners in Alameda County, Contra Costa County, San Mateo County, Santa Clara County, San Francisco County, and the following cities across the Bay Area:

Alameda, Albany, Antioch, Berkeley, Castro Valley, Concord, Dublin, Emeryville, Fremont, Hayward, Lafayette, Livermore, Newark, Oakland, Palo Alto, San Francisco, San Leandro, San Mateo, San Ramon, Union City. and Vallejo.

Don’t see your city listed? Call us at 1-888-920-2467 and we’re happy to give you a free estimate.


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