GET ANSWERS

Have Push Pull Service Questions?


  • What is push pull service?
  • Why would I need push pull service?
  • Am I getting charged for push pull service by my local garbage company?
  • What does your push pull service cover?
  • What is your service coverage area?
  • Will my waste and recycling bins be pulled out on time?
  • My bins are located on a hill. How do you keep them from rolling away?
  • What if there isn’t room on the curb for my bin?
  • How long do bins sit out after collection service has occurred?
  • What types of properties and clients do you service?
  • Are you covered by insurance?
  • Do I need to sign a long-term commitment?
  • How many people are on the Bay Area Bin Support staff?
  • Are there limits on the size of the property or business for push pull service?
  • What days do you provide push pull service?
  • How do I set up service?
  • What are other benefits of hiring Bay Area Bin Support?
What is push pull service?

Push pull service is the manual labor of bringing trash, recycle and compost containers of all sizes out to the curb for daily or weekly collection service by the local garbage company. After the bins are emptied, our crew returns to your property to push the bins back to their proper storage location. Bay Area Bin Support provides push pull service for the following size containers: 1-cubic yard, 1.5-cubic yard, 2-cubic yard, 3-cubic yard and 4-cubic yard dumpster bins and 20-gallon, 32-gallon, 64-gallon and 96-gallon carts. Our 2-person teams will pull out bins from trash enclosures, parking garages, the back and side of buildings and anywhere else the bins are stored and bring them out to the curb.

Clients of large multifamily and business properties no longer have to worry about asking tenants or employees to bring out heavy waste containers on garbage day. Push pull service is an additional fee charged by local garbage companies but the service can be outsourced to an independent company such as Bay Area Bin Support. Push and pull service was once part of regular garbage and recycle collection, but starting in 2015 push and pull service became an expensive additional charge. That additional fee can be very costly in some cities—as much as almost $1,000 per bin per month in some instances when the bins are located over 100 feet. We started Bay Area Bin Support in June 2015 to give people a less expensive alternative. The number one reason clients hire Bay Area Bin Support for push pull service is to save money on their garbage bill.

Why would I need push pull service?

Clients hire Bay Area Bin Support for several reasons: to save on overall garbage costs, to reduce liability and potential injuries asking staff or tenants to bring out the bins, to avoid having bins outside all night, and in cases where other waste management options have been inconsistent or unreliable. We are a reliable and professional service that will have your bins out to the curb consistently and safely on a daily or weekly basis and then returned without you having to worry about staff injuries, timing, missed pick-ups, overflow, messy trash enclosures and any other issues that come up and take up valuable time.

We have been told by our Property Manager clients many times that they spend way too much time having to deal with garbage issues for their properties. The waste management professionals at Bay Area Bin Support are former garbage workers and  have extensive background and experience in how to get waste issues solved so that our clients don’t have to spend time figuring it out.

Am I getting charged for push pull service by my local garbage company?

You might be experiencing expensive push pull fees on your bill and we can help you figure out if you are if you are uncertain. Different garbage companies in different cities might refer to push pull fees by different names – backyard fees, distance fees, elevation fees, etc. Send us your bill an we can help you figure out if you are being charged and where we can help you save.

What does your push pull service cover?

Our same-day service includes pulling your bins and containers out to the curb quietly and safely in the early morning hours so they are ready for garbage or recycle collection service. Once the bins have been emptied, we return them to their original storage location – usually within a few short hours. Bay Area Bin Support helps properties keep their dumpster areas clean and free of excess garbage and debris that didn’t make it into the bins. We sweep and clean the dumpster area and keep it as tidy as possible. We will close your garbage chutes while the bins are out on the curb and open them back up once the bins are back in place. Having a problem with garbage contamination in the recycle or compost bins? Our team can post signage to help tenants understand how to dispose items correctly in each bin.

We also work to redistribute or push down excess garbage as much as possible to help you avoid overflow or overage fees on your garbage bill. If there are any issues with your bins, we will let you know right away along with a recommended solution. We monitor usage levels, overflow, late pick-ups, damaged bins and we make sure to communicate with our clients regarding any issues on their properties as it relates to waste collection.

What is your service coverage area?

Bay Area Bin Support is quickly expanding! We are currently providing service to properties in Oakland, San Francisco, Berkeley, Emeryville, San Leandro, Hayward, Castro Valley and San Mateo. We are continuously expanding our service coverage area. Call us to find out if we are able to provide service in your area!

Will my waste and recycling bins be pulled out on time?

Yes! Our crews start pushing out bins at 3:00am – long before the first garbage pick-ups begin. As soon as you sign up for Bay Area Bin Support, we contact the local garbage or recycle drivers to determine the approximate pick-up time at your property. If we miss the pick-up time, we will cover the missed pick-up fee. But we are proud to say that in the hundreds of push/pulls done each day, missed pick-ups are an extremely rare occurrence for our clients. We are continuously optimizing our route schedules to minimize the time that bins are out on the curb.

We are also very mindful of working as quietly as possible so we do not disturb sleeping tenants. As a company policy, Bay Area Bin Support does not pull the bins out to the curb the night before collection service unless specifically requested by a client. We do this in an effort to avoid scavenging or extra dumping into your bins overnight.

My bins are located on a hill. How do you keep them from rolling away?

Bay Area Bin Support provides service to many properties located on steep streets. Our crews will secure the bins at the curbside with wheel chocks to avoid rolling away. Our crews are trained to properly secure the bins at each property.

What if there isn’t room on the curb for my bin?

Bay Area Bin Support is experienced in push pull services at properties with limited curb space. If there is an issue with curb space, our teams communicate with the local garbage or recycle drivers for a just-in-time coordination that produces a safe and seamless handoff of the bins.

How long do bins sit out after collection service has occurred?

We typically return the bins to their storage location within one hour after pick up.

What types of properties and clients do you service?

We service small and large multifamily properties, commercial properties, hotels, apartment communities, medical facilities, gyms, restaurants, coffee shops, shopping centers and more! Our clients include property managers, HOA boards, small business owners, individual property owners, locally and nationally owned businesses, and non-profits.

Are you covered by insurance?

Yes, Bay Area Bin Support has full insurance coverage and can immediately provide proof of coverage upon request.

Do I need to sign a long-term commitment?

No, you do not have to make a long-term commitment and can cancel service at any time.

How many people are on the Bay Area Bin Support staff?

Bay Area Bin Support is growing! We have multiple two-person teams providing push and pull services on daily routes in Oakland and surrounding cities. Our team includes a field supervisor who is always out monitoring our routes and is available by cell phone if you have any questions. Your property will always be serviced by a two-person team and customer service is available 24/7.

Are there limits on the size of the property or business for push pull service?

We can scale according to your service needs. We service properties ranging from a few units to properties with 100+ units to local businesses that require multiple bins picked up every day of the week.

What days do you provide push pull service?

We service properties Monday through Saturday, including holidays. We work on any day that your local garbage company is operating.

How do I set up service?

The first step is to call us at 1-888-920-2467 to set up a free site visit. We will come to your property for a quick visit to assess the bin location, quantity, size of bins and access to the curb. Our office will prepare a free estimate for your review. If you decide to move forward with service, we can start as soon as your next service day.

What are other benefits of hiring Bay Area Bin Support?

Bay Area Bin Support is a locally-owned, family business providing 24/7 customer service and operating with a full service team offering continuous coverage throughout the day. Our crew is trained with a safety first approach to handling large waste containers and fully insured. We believe in operating with a personalized approach to every property and client we serve and will troubleshoot issues for our clients. Whether you have a small building or a large complex, our goal  is to provide hassle-free, easy, efficient and exceptional service.



GET SUPPORT

Need Assistance?

We are happy to answer any questions you may have.

Call Us

Call 1-888-920-2467

Email Us

customerservice@bayareabinsupport.com

OAKLAND

Main Office

55 Santa Clara Avenue, Suite 140
Oakland, CA 94610

1-888-920-2467
customerservice@bayareabinsupport.com

CONNECT

Follow Us

Keep up-to-date with our social media accounts


Bay Area Bin Support BBB Business Review


Copyright © 2018 Bay Area Bin Support.
All Rights Reserved.